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Designation : Back Office / Customer Support Officers

Job Description :

• Skills: Communications, MS Excel.
• Should have knowledge of desktop troubleshooting.
• Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.
• Principle duties and responsibilities:
• Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
• Listen attentively to customer’s needs and concerns, demonstrate empathy.
• Clarify customer’s requirements, probe for and confirm understanding of requirements or problem.

Company Profile:

BSCPL Infrastructure Ltd is an ISO 9001: 2000 accredited infrastructure development company pioneers in execution of Road Projects, Irrigation projects and recently diversified into Real estate and Hydro Power plants. BSCPL have executed several prestigious projects across India and abroad including Afghanistan & Bangladesh, sometimes under adverse conditions.

The experienced and visionary team of promoters, high degree of mechanization with skills in the state of the art technology, professionally qualified and experienced project managers and strong and stable workforce who can execute projects under adverse conditions, the ability to forge partnerships wisely and the practice of executing projects on their own has enabled BSCPL to emerge as a strong partner in the process of building the lifelines of nations. The awarding of grade CR2+ by ICRA indicating strong capacity to execute projects up to Rs. 350 crores in a year.

Vision :

BSCPL envisages being a partner of the emergent world in the field of infrastructural development through enduring structures with an elegant face.

Mission :

Maintain the quality of construction through the synergizing of experience, vision, resource and professional values.

BSCPL has successfully completed India’s first largest two lane projects of 186 kms in the state of Rajasthan (Ajmer-Chittorgarh Road funded by World Bank in the year 1996). BSCPL got awarded three packages out of the first five packages initiated under National Highway Development Programme by National Highways Authority of India in a Joint Venture with two Malaysian companies.

These were under International competitive bidding. BSCPL has also completed India’s first largest 4 lane project of Gurgaon-Kotpurli in the states of Haryana & Rajasthan with a length of 125 kms in the year 2001. For the first time, the company has introduced modern state of the art machinery like 160 TPH hot mix plant, 9 mtrs asphalt pavers, Static Vibratory Rollers, Motor Graders from different countries in this project to maintain International Standards.

This project was declared a role model project by NHAI. BSCPL has successfully completed four road projects on schedule in Afghanistan under conditions of adversity. BSCPL has completed India’s first 6 lane project between Jaipur-Kishangarh in J.V with GVK. BSCPL has successfully accomplished the task of completing a 62 km single longest four-lane concrete road package of value Rs. 341.99 crores.

Desired Profile :

• Knowledge of basic computer operations.
• Willingness to rotate shifts, as needed. Ability to learn.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• Possess insight into self and others. Solid problem solving skills. Some technical knowledge.

Experience : 1 – 3 Years

Functional Area : Marketing, Advertising, MR, PR

Education :

UG – Any Graduate – Any Specialization,Graduation Not Required
PG – MBA/PGDM – Any Specialization

Compensation : Best In The Industry

Location : Chennai

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